We understand that being without your BMW can be an inconvenience and we will do everything we can to minimize your inconvenience. We offer several options to assist you. For minor maintenance services, such as an oil change, we ask that our guest enjoy our comfortable and BMW designed, Wi-Fi equipped, customer lounge.
Or if you have a shopping destination or need to get to work locally utilize our free shuttle service.
Our free shuttle service is available Monday-Friday, 8am-4pm and operates within the city limits of Santa Rosa, Windsor, Sebastopol, Rohnert Park and Petaluma.
Courtesy Replacement Vehicles - Advanced reservation required
A replacement vehicle is only offered for repair services that are estimated to take more than 2 hours to complete. We make every effort to place a guest in a BMW loaner for their scheduled appointment. Hansel Rental Company (various vehicle line models available) or Third Party rentals may be used when BMW loaners are not available.
Our service department is unable to offer courtesy replacement vehicles for accident or collision related repairs. For these situations, we recommend contacting your insurance provider and the Hansel Collision Center for replacement vehicle options. http://www.hanselcollisioncenter.com/